What’s the billing period?

Our billing period is calculated in 24-hour increments.
For example, if you pick up your car at 10:00 AM, please return it by 10:00 AM on your due date to avoid additional charges.
We also offer flexible extensions if you’d like to keep your rental longer.

Do I have to pay for insurance?

Yes. Third-Party Insurance (TPI) is mandatory in Jamaica, even if your credit card offers rental car coverage.
We also recommend Collision Damage Waiver (CDW) or Full Coverage Insurance for added peace of mind and protection during your trip.

What should I do if there’s an accident?

If an accident occurs:

1. Dial 119 immediately for emergency services (police or ambulance).

2. Contact Patmar’s Car Rental Ltd. right away at +1-876-477-3148 or +1-876-952-0700.

We provide roadside assistance within the Montego Bay coastal region, covering areas between Lucea and Falmouth. In some cases, we may deliver a replacement vehicle to help you continue your journey with minimal interruption.

What about taxes?

Jamaica’s General Consumption Tax (GCT) is 15%, and it’s clearly listed in your booking summary.
There are no hidden fees — transparency is one of our core values.

Are your vehicles tinted?

Some vehicles in our fleet have factory or lightly tinted windows, while others are untinted.
If you have a preference, please mention it in the “Notes” section when booking online, and we’ll do our best to accommodate you.

Are your rental cars new or used?

Most vehicles in our fleet are three years old or newer.
Every car is thoroughly maintained, cleaned, and safety-inspected to ensure a comfortable and reliable driving experience across Jamaica.

Pickup & Drop-Off Services

Do you offer pickup at Norman Manley International Airport (NMIA)?

Currently, NMIA pickups are available only for regular or returning customers.
Please contact us in advance to confirm eligibility or arrange alternative options.

Do you offer pickup/drop-off in Negril or Ocho Rios?

Our free VIP pickup and drop-off service covers the Montego Bay coastal region, including:

• Falmouth (≈ 30 km east of Sangster International Airport – MBJ)

• Lucea (≈ 40 km west of MBJ)

For other locations such as Negril or Ocho Rios, please call us for special arrangements or a custom quote.

Rental Terms & Fuel Policy

Do I have to pay for gas?

Yes. All rentals come with a full tank of gas, and we ask that you return the vehicle with a full tank as well.
If it’s returned with less fuel, a refueling charge and service fee will apply.

Will I get a refund if I return the car early?

Patmar’s Car Rental Jamaica does not issue cash refunds for unused rental days.
However, at our discretion, we may offer a rental credit equal to the unused portion. This credit:

• Expires in 365 days

• Cannot be transferred to another person or driver

Can I request a manual transmission vehicle?

All of our rental cars have automatic transmissions for ease of driving on Jamaica’s roads.
If you’re looking for extra power or off-road performance, we recommend choosing one of our SUV or premium models.

Still Have Questions?

We’re happy to help!
Call us at +1-876-477-3148 or +1-876-952-0700,
or email info@patmarscarrentaljm.com for fast and friendly assistance.

Book Your Car Rental in Montego Bay Today

Skip the long lines and hidden fees — choose Patmar’s Car Rental Ltd. for affordable, reliable car hire with free airport pickup and personalized service.
Reserve your vehicle today and explore Jamaica your way!